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Resilient Organizations

Well-Being, Leadership, Performance and Sustainability

Happy working team

A Resilient Organization relies on a Resilient WELL Workforce

The relationship between resilience, stress, well-being and productivity makes it imperative that managers understand the importance of creating resilient teams. In the 21st century workplace, workers are coping with longer hours, increased workloads, pressure to do more with less and constant change, which all have a negative impact on individuals and the organization.

In 2010, one in four Canadian workers described their day-to-day lives as highly stressful:


Six in ten of these highly stressed individuals identified work as their main source of stress:


Persistently high levels of workplace stress present a challenge to organizations of all sizes. A stressed workforce means reduced productivity through absenteeism, errors, poor customer service, low morale, and increased short-term disability claims. Mental health problems (including depression and anxiety) alone are estimated to cost employers about $20 billion annually and account for more than three-quarters of short-term disability claims in Canada. Therefore, fostering resilience and well-being in the workplace has become an increasingly important business strategy – and managers and leaders are a vital component. A resilient and WELL organization relies on a resilient workforce and leaders/managers play a vital role in fostering these essential traits within their teams.

  A resilient and WELL organization relies on a resilient workforce and leaders/managers play a vital role in fostering these essential traits within their teams.

What is resilience?

Resilience is not something that we’re born with – it develops over time as we acquire knowledge, perspective and self-management skills. Factors that contribute to resilience include: close relationships with family and friends; a positive view of yourself and confidence in your strengths and abilities; the ability to manage strong feelings and impulses; good problem-solving and communication skills; feeling in control; seeking help and resources; seeing yourself as resilient (rather than as a victim); coping with stress in healthy ways and avoiding harmful coping strategies, such as substance abuse; helping others; and finding positive meaning in your life despite difficult or traumatic events.

  Resilience is the ability to bounce back from, or deal effectively with, adversity, adapt to sudden change, and remain optimistic about life. Being resilient doesn’t mean never experiencing stress or pain, it’s about our ability to cope with emotional upheavals.

Any manager would prefer employees who respond to daily demands with enthusiasm and determination rather than fear, anger or resistance. As a manager, you might not have control over adverse economic events or planned organizational changes, but you do have an important role to play in building a resilient team ready for whatever challenges come its way.


There are many ways to facilitate resilience among your team members, but some of the most effective are the following:

  • Clarity of Purpose
  • Health and Well-being
  • Nurture Trust
  • Fairness at Work
  • Flexibility
  • Autonomy
  • Team Cohesion
  • Understanding workloads
  • Understanding Mental Health in the workplace
  • Understanding Employees life cycles and the five generations in the workplace

Why is Resilience and Well-Being so Important?

Resilient people:

Have lower levels of depression

Develop personally as a result of adversity

Harness inner strength that helps them rebound

Resilience = a core competency for stress management

Resilience Model:

Using the Robertson Cooper Model, and its 4 key components - confidence, social support, adaptability, purposefulness - individual and organizational resilience can be assessed for leaders and employees within the organization.

Resilience Model: Robertson Cooper Model


Personal resilience and well-being can be built through a combination of services:

  • Workshops
  • Lunch and Learn
  • Coaching and Mentoring
  • Professional Development
  • Emotional Awareness Training
  • Purposefulness Training
  • Support for well-being and resilience


My Work & Well-Being provides strategies to improve resilience and stress levels, and tools and resources to develop personal resilience plan. Help employees get physically and mentally healthier by developing their resilience. Organizational Resilience and Well-Being is built through the following services:

  • Leadership Development and Assessment
  • Lunch and Learns (topics that relates to leadership, EI, Resilience, health and well-being at work)
  • Workshops and Seminars
  • Leadership Coaching and Mentoring
  • Leadership and Resilience Coaching
  • Wellness Coaching
  • Stress Management Well-being Coaching and Workshops
  • Violence-Free Workplace Coaching and Workshops
  • Leadership and Emotional Intelligence Coaching and Workshops
  • Leadership, Stress and Well-being Coaching and Workshops
  • Emotional Intelligence for Success in Work and Life Coaching and Workshop